When your order has been delivered, the Package should be checked immediately. In the unlikely event of missing products or damage please contact us as soon as possible.
If you are not completely satisfied with the item received, you can return your order within 14 calendar days of receipt for a full refund. Contact us and we will guide you through the steps to correctly return your order. Likewise, You can also exercise your statutory consumer rights in the same way. Please note that to make a return or exchange, the product in question must be unused and returned in the same condition in which it was received, with the original packaging and accessories included.
In the case that the product is returned because it is unwanted for any reason, the return costs are borne by the customer. If the product is defective Fuli&C will pay the return costs incurred. To exchange a product, It must first be returned following the steps explained above. When this has been done, a new order can be placed. Remember that here at Fulibaby we are here to help you and we will always assist with every procedure. You only have to contact us and we will solve whatever issue big or small!